Refund & Cancellation Policy

1. Cooling-off period

You can cancel a MentorJi Pass and get a full refund within 7 days of purchase, provided you have not attempted more than two paid tests in that period. Free tests do not count.

2. Always refunded

• Duplicate payment for the same Pass — the extra charge is refunded in full.
• Money debited but the Pass never activated, and we cannot activate it.
• A test you paid for is withdrawn by us and no equivalent replacement is offered.

3. Not refunded

• Requests made after the 7-day cooling-off period.
• A Pass on which you have already attempted more than two paid tests.
• Dissatisfaction with your score, rank or exam result.
• Inability to attempt a live test within its window, or loss of access caused by your own device or internet.
• Accounts suspended for cheating, content redistribution or other breach of our Terms.

4. How to request a refund

Email billing@mentorji.live from your registered email address with the Razorpay order or payment ID, the amount paid and the reason. We acknowledge within one working day and decide within three.

5. Processing time

Approved refunds are issued to the original payment method through Razorpay and typically reach your bank, card or UPI account within 5–7 working days. The Pass is deactivated as soon as the refund is approved.

6. Cancellation

A Pass is a one-time purchase for a fixed period and does not auto-renew, so there is no recurring subscription to cancel. Access simply ends on the expiry date shown in My Tests.